Stack AI SolutionsStack AI Solutions
Voice & Chat

Conversational AI safe to put in front of customers.

Real-time voice agents and RAG-grounded chatbots — with persona, tone, eval, and the guardrails to ship into customer-facing production safely.

Every voice and chat deployment ships grounded, evaluated, and with a real escalation path — built to be safe in front of customers, not just impressive in a demo.

The work

Voice Agents & Chatbots

Conversational AI fails in public when it is ungrounded, off-tone, or has no idea when to hand off. We build voice and chat that is grounded in your knowledge, speaks in your voice, and knows its limits.

From low-latency real-time voice to RAG-grounded chat, every deployment ships with persona, tone control, evaluation, and the guardrails that make it safe to put in front of customers.

What we deliver

Scoped, shipped, and supported.

Low-latency real-time voice

Natural, responsive voice agents fast enough to feel like a real conversation.

RAG-grounded chat

Answers grounded in your documents and data, with citations — not hallucinated guesses.

Persona, tone & guardrails

A consistent voice for your brand, with safety filters and refusal behavior you control.

Smart escalation

Knows when to hand off — and passes the full context to whoever picks it up.

Typical stack
  • Realtime voice APIs
  • RAG
  • Vector stores
  • Eval harnesses
  • Telephony / web embed
Related work
Customer Operations

Knowledge-grounded support assistant

An AI assistant trained on your knowledge that handles routine questions 24/7 and escalates the rest with full context attached.

Talk about a similar build
FAQ

Questions we get a lot.

How do you stop the assistant from hallucinating?

Answers are grounded in your documents and data through retrieval, with citations and guardrails — so it answers from your knowledge rather than guessing.

Can it hand off to a human?

Yes. It knows its limits and escalates the cases that need a person, passing the full conversation context to whoever picks it up.

What about latency on real-time voice?

We engineer for low-latency, natural turn-taking so a voice agent feels like a real conversation rather than a lagging IVR.

Let's build

Let's build what's next — together.

Whether you have a brief or just an idea, we'll help you scope a path from concept to production — with compliance built in.

Schedule a discovery call